You might have called on the customer service number for many times. But have you ever thought, how agents of the call centers could be able to manage lots of queries and complaints of the customer? While they make use of the software to manage these things. The software is integrated with the CRM (Customer Relationship Management) system, which helps the agent to manage the conversation and find the solution of customer’s issues as well. A software is essential requirement to process call center business in an organization. However, with the evolution of technology, now we have the various options with the software as well.